Care Health Insurance Customer Care Number – Complete 2025 Support Guide
October 19, 2025
Introduction
Health emergencies can strike at any time, making quick access to customer care crucial in these challenging moments. From claim settlement and renewal assistance to network hospital info retrieval and registration support, the Care Health Insurance customer care number provides instantaneous support.
This comprehensive guide covers everything you need to know about Care Health Insurance’s contact details, toll-free numbers, WhatsApp assistance, email support, and the escalation process.
Learn About Care Health Insurance Now
Care Health Insurance Limited (formerly Religare Health Insurance) is one of India’s premier standalone health insurers, offering a broad selection of products such as:
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Individual and Family Health Plans
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Senior Citizen and Maternity Coverage
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Critical Illness, Accident and International Health Plans
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Corporate and Group Health Insurance Plans
As part of its customer-first philosophy, Care Health Insurance offers multiple contact channels — toll-free helplines, WhatsApp chat, and email — for 24×7 assistance.
Customer Care Numbers of Health Insurers
Care Health Insurance offers separate numbers for sales, support, and claim services. Below is a table containing their customer care contact details:
| Service Type | Contact Number / Email | Availability | Purpose |
|---|---|---|---|
| Toll-Free Service Helpline | 1800 102 4488 | 24×7 | Claim support, cashless hospitalization, and policy services |
| Sales & New Policy Enquiries | 1800 102 4499 | Mon–Sat (9 AM–9 PM) | Purchasing new health insurance plans |
| Alternate Support Line | 1800 102 6655 | 24×7 | General Support (Backup Line) |
| WhatsApp Support | +91 88604 02452 | 24×7 | Chat-based support for quick queries |
| Email Support | f0e4b@b*b.com | 24×7 | Complaints, document submission, or other related matters |
Pro Tip: Save all these numbers under “Care Health Insurance Customer Care” so they are quickly accessible during emergencies.
Customers Can Benefit From Customer Service Provided Services
Here are some key services you can find by contacting them:
| Type of Assistance | Provided Support |
|---|---|
| Claim Assistance | Guidance for both cashless and reimbursement claims, including documents and timelines. |
| Policy Renewal | Renewal of expired or near-expiring policies via phone or online assistance. |
| Policy Modification | Update contact details, nominee information, or add dependents. |
| Hospital Network Information | Locate nearby hospitals offering cashless admission. |
| Payment Issues | Resolve premium payment or transaction-related issues quickly. |
| Grievance Redressal | Submit formal complaints or follow up using the Grievance Redressal Portal. |
How to Reach Care Health Insurance Customer Care
Follow these steps to ensure fast resolution:
1. Call the Toll-Free Number
Dial 1800 102 4488 for policy support, claim registration, or status updates.
Keep your policy number and registered mobile phone handy when calling.
2. Install WhatsApp Chat Support
Text “Hi” to 88604 02452 (official Care WhatsApp) and receive automated or human responses regarding your queries.
3. Email Support
Send detailed queries related to your policy with the subject line including your policy number to f0e4b@b*b.com.
Emails are typically acknowledged within 24–48 hours.
4. Website and Chatbot
For instant virtual assistance, visit CareHealthInsurance.com and select “Chat with Us”.
5. Locate Branch Offices
Care Health Insurance has 200+ offices across India. Use the “Locate Us” feature on the website to find your nearest branch.
How to Raise and Track a Claim (Part One)
Claim processes are among the top reasons customers contact the Care Health Insurance helpline. Here’s how to file efficiently:
| Claim Type | How to Raise | Documents Required | Resolution Time |
|---|---|---|---|
| Cashless Claims | Inform via 1800 102 4488 or the hospital TPA desk before admission. | Health card, ID proof, pre-authorization form. | Within 4 hours of intimation. |
| Reimbursement Claims | Submit by email or courier after discharge. | Bills, discharge summary, prescriptions, receipts. | 7–14 working days post-discharge. |
Tip: For faster approval, always ensure your hospital is on the Care Network Hospital List and notify the company within 24 hours of hospitalization.
Customer Care for Grievances and Escalations
Care Health Insurance provides a structured escalation process if your issue isn’t resolved via standard helplines.
| Level | Contact Method | Expected Response Time |
|---|---|---|
| Level 1 | Email f0e4b@b*b.com | Within 2 working days |
| Level 2 (Nodal Officer) | Email f0e4b@b*b.com | Within 5 working days |
| Level 3 (Grievance Redressal Officer) | Escalate to IRDAI Grievance Portal at igms.irda.gov.in | Within 10 working days |
By following this hierarchy, policyholders ensure that their concerns are properly documented and escalated if necessary.
Frequently Asked Questions (FAQs)
Q1: Does Care Health Insurance offer 24-hour customer care service?
Absolutely. The main helpline 1800 102 4488 is available 24×7 for emergencies and claims processing.
Q2: Can I renew my policy through customer care?
Yes. Simply call the helpline or request a secure payment link via WhatsApp or SMS.
Q3: What can I do if I lose my health card?
Contact customer care or email support for assistance in downloading or reissuing your digital health card.
Q4: Are corporate policies serviced separately?
Group/corporate policyholders can call the same toll-free number. The system automatically routes calls to the corporate helpdesk.
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Tips to Achieve Excellence in Customer Care Experience
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Contact during non-peak hours (10 AM–12 PM or 3 PM–5 PM) to avoid queues.
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Save WhatsApp number (88604 02452) for easy chat-based communication.
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Use only official channels when sharing policy details — avoid third-party contacts.
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Keep records of all call IDs and emails for tracking.
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Maintain digital copies of bills and medical reports for smooth claim discussions.
Conclusion
Accessing the Care Health Insurance customer care number 24/7 ensures help is always within reach — whether for emergencies, renewals, or general queries.
With round-the-clock toll-free assistance, WhatsApp chat support, and email help, Care Health Insurance proves its dedication to customer convenience and satisfaction.
When an emergency strikes, having the correct contact information at hand can make all the difference — so save it for later use and stay protected with Care Health Insurance.